How to Deal With Difficult People

• Author :Donald H. Weiss
• Binding : Paperback
• ISBN-10 : 8183071384
• ISBN-13 : 9788183071383
• Market : Young learner
• Pages : 64
• Publisher : Amacom
• Publishing Date : 1 April 2011
• Subject : English
• Size : 20 x 14 x 4 cm
• Weight : 70g

You'll learn how to

• Separate out truly difficult behavior from the normal ups and down of human behavior and from difficult circumstances or surroundings.
• Identify the four basic behavior patterns and determine where the difficult people and you fit in.
• Avoid provoking difficult behavior by adjusting your own behavior.
• Motivate difficult people to want to change.
• Conduct a heart talk that works.