Delta Business Communication Skills: Telephoning B1-B2 Coursebook with Audio CD

• Author : David King, Susan Lowe, Louise Pile
• Binding : Paperback
• ISBN-13 : 9783125013209
• Language :  English
• Level : B1-B2
• Pages : 64
  
• Publisher : DELTA Publishing
• Publishing Date : DELTA Publishing
• Series : Business Communication
• Size :  8.27 x 0.2 x 11.73 
• Subtitle : Coursebook 
• Subject : English
• Weight : 297.67g

About The Book 

Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
Telephoning provides six core units, each containing these sections:
- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
- "presentation and practice" of core language connected to each skill.
- "over to you", which allows students to apply what they have learned to their real-life work situation

Delta Business Communication Skills: Telephoning B1-B2 provides learners with all the skills and vocabulary needed to make successful calls.